MSD Takes on Image ManagementEnterprise ImagingRemote Computer Support

Advantages of Our Remote Computer Support

The heart that keeps your business running is your operating systems. So, no matter which desktops, laptops or workstations you use or operation systems you run, MSD IT Professionals will manage and maintain them all. We keep all your drivers and software up to date and manage and track your licenses, integrating them with your existing equipment. Making sure your PC and Macintosh desktops and workstations are operating perfectly is not only our goal, it’s our job.

  • Empowerment

    MSD empowers your staff by working with them to ensure they have full grasp of their machines and applications, boosting productivity and efficiency. Also, if there is ever a failure, we work diligently to get your team back to doing business as usual.

  • Quick Response

    If an issue arises, we determine if it can be resolved remotely or if an onsite visit is necessary. In any case, we respond in compliance with our original promise that our response time will be within the time frame outlined in your plan to keep you up and running 24/7.

  • Personalized Service

    MSD offers tiered service levels to ensure we deliver exactly the level of services you need. Custom fit every part of the relationship with us because each level of service also has its own tiered Service Level Agreements (SLAs).

  • Top Performance

    We constantly monitor every functional network component, from routers, firewalls and switches to IP-based phone systems. We vigilantly address critical desktop events and mission-critical applications, antivirus and software patch alerts.

Windows & Apple IT Support

  • Support

  • Emergency & after hours
  • Multiple levels of support plans
  • Onsite, offsite & remote
  • Preventative

  • Maintenance

  • Mission critical
  • Support response time
  • Asset management & inventory
  • Dedicated account manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management

  • Protection

  • Antivirus & malware alerts
  • Performance
  • Security
  • Upgrade alerts

  • Installations

  • 24/7 security monitoring
  • Antivirus monitoring & updates
  • Authorization & authentication
  • Backup & disaster
  • Patch management
  • Vulnerability audits