Keep Communication Strong with VoIP Services from MSDVoIP Phone ServicesVoIP Services

Advantages of Our VoIP Services

One of the best ways to communicate with clients is still through telephone. That is why MSD IT Professionals offers enterprise-level VoIP phone support. Making calls is more convenient and less expensive than ever before. VoIP, or Voice over Internet Protocol, is the process where analog audio signals are converted into digital data that is sent out via the Internet. You will have the ability to transfer images, videos and text while speaking and sharing during multimedia sessions. Staying connected is the backbone of your business; having reliable voice services is integral to successful communication between you and your clients.

  • Cost Effective

    With VoIP phone services, calls go over the Internet bringing your phone bill costs to a minimum. You can also keep your existing hardware or use ours for a small monthly fee, with the ability to upgrade at anytime.

  • Support

    We offer tiers of VoIP phone support to provide the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24/7 remote and onsite IT support.

  • Security

    MSD goes through a security audit in order to ensure your VoIP phone system has all the updated patches, software and hardware necessary for basic security. We are able to maintain continuity of service by handling configuration backups if disaster strikes.

  • Maintenance

    We perform routine, regular remote and onsite preventative maintenance. We keep track of your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.

What to Expect from Our VoIP Support

  • VoIP System Maintenance

  • Online case management
  • Asset management & inventory
  • Major revision upgrades
  • Network performance tuning & optimization
  • Warranty & service contract tracking

  • Remote Monitoring

  • Find and fix end-user impacting problems before they are reported
  • Reduce costs by detecting toll fraud and other non-compliant calls
  • Reduce credits for Service Level Agreement violations and improve service levels to customers
  • Decrease reaction time and mean time to repair (MTTR)
  • Eliminate the cost and maintenance of unused gateway, server and device resources
  • Utilize intelligent policy based traffic control for predictable levels of performance
  • 24/7 router monitoring & alerting
  • 24/7 switch device monitoring
  • 24/7 reliability & Quality of Service (QoS) monitoring
  • Remote control enabled software

  • VoIP System Security

  • Configuration backup
  • Security mitigation audit
  • Security remediation